AAs specified in the escrow terms, if the Buyer rejects the merchandise, the Seller is required to pay for return shipping fees.

AYour payment has to be sent only after calling GLOGISTICS LLC to request the payment instructions.

AThe services offered through GLOGISTICS LLC support most online transactions. It’s ideal for exchanging higher-end items (above $500 in value) that merit the security and peace of mind that GLOGISTICS LLC delivers. Typically, our customers use our service when the Buyer and Seller are unknown to each other, for purchases made on auction sites, classified ad sites, business-to-business e-commerce sites, and online merchants.

AArrangements can be made to accept funds from financing institutions. Please verify with the financing institution whether payment can be made to a third party such as GLOGISTICS LLC before beginning the transaction.

ANo. GLOGISTICS LLC is a neutral third-party that protects both the Buyer and Seller to ensure the transaction is processed. We have no knowledge about what is actually being sold. In most cases, GLOGISTICS LLC has a very limited relationship with either party. If the Buyer has any questions, they should contact the Seller directly.

AAlthough we offer telephone and email support, the simplest way to check the status of your transaction is by using our tracking page – Search Your Tracking

AYes. We can keep merchandise in storage for transactions made through our escrow service.

AWire Transfers and checks sent by express delivery within the AU/USA are received within one business day. Wire Transfers sent internationally can take three to five business days to be received. Checks sent express delivery internationally are received within two business days. ACH disbursements are completed within three business days. When a Buyer uses a credit card or PayPal for payment, there is a three business day hold before funds reach our trust account and can be sent to the Seller.

AYes. Before starting the shipping GLOGISTICS LLC verifies if the item shipped is the motor vehicle listed.

AYour funds remain in our secured escrow non-interest bearing trust account until the transaction concludes.

AWire transfers are processed when received into the GLOGISTICS LLC trust account. International wires typically take three to five business days to reach our account. Credit card and PayPal payments are processed the same or next business day. Postal money orders which can be verified upon receipt.

AIf, by any reason, the item does not pass the Buyer’s inspection, it will be returned to the Seller, on Seller’s expense and the funds will be returned to the Buyer in full in within 24 hours.

AGLOGISTICS LLC may release funds to the Seller after the Inspection Period has ended. The Inspection Period is agreed upon by both parties and commences once the Buyer confirms receipt or GLOGISTICS LLC confirms delivery of merchandise. In the event the transaction closes without involvement from the Buyer, a 48 hour notice may be sent to the Buyer. Funds are released to the Seller the same or next business day after successful completion of a transaction and upon verification by GLOGISTICS LLC.

ATo help ensure the integrity of merchandise, the access on our storage areas or adjacent to cargo handling and storage areas is strictly prohibited. Unauthorized access to our facilities can lead to employee and visitor injuries and, in some cases, fatalities. Prevention is essential. Visitors must possess photo identification for documentation purposes upon arrival. Visitors will visibly display temporary identification. In order to gain Visitor Access Authorization, a person must be the owner of an item stored in one of our storage facilities.

AOnline escrow is a five-step process. It protects the Seller by verifying funds and protects the Buyer by allowing inspection of the merchandise before funds are disbursed.

AThe Buyer has the Inspection Period (a length of time agreed to by both parties) to accept the items. If dissatisfied, the Buyer must return the items to the Seller. Once the item is returned, GLOGISTICS LLC will release the funds back to the Buyer. In any case, on return, the Seller is responsible for return shipping fees.

AIn the event of a cancelled transaction, the Buyer’s funds will be refunded back to the original source of the payment method used to pay GLOGISTICS LLC

ATo enable GLOGISTICS LLC to protect all parties, GLOGISTICS LLC requires that merchandise be sent only via GLOGISTICS LLC shipping services.